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The Canberra Theatre Centre is committed to preserving your privacy, and this Privacy Statement reflects our firm commitment to you. It sets out our policies in relation to the way we collect and handle personal information. We collect personal information from a variety of sources, such as when you:

How we collect and user information

We collect personal information from or about you in a variety of circumstances. For example, when you:

  • apply for membership with us
  • buy a ticket for a performance at one of our venues
  • buy a ticket to other venues when you book through Canberra Ticketing
  • request information from us
  • make a donation to us.

We collect different types of information for different reasons. For example, when you apply for membership with us, or request information from us, we collect contact details from you so that we can:

  • get in contact with you, or
  • send you information which you have requested.

We collect financial information (such as credit card information) from you in order to receive payment from you for products and services that you order.

We also collect information about your preferences and other demographic and profile data (optional), so that we can tailor the information we provide to you according to your preferences. We sometimes provide this information to Government in performance management reports, our sponsors and supporters on an aggregated basis (that is, without identifying any individual).

Ticketing information

We sell tickets to theatre performances through our business unit Canberra Ticketing. Canberra Ticketing operates a ticketing software system called ENTA. Canberra Ticketing manages the collection and ownership of all data from the sales of tickets and this is managed under the conditions of this Privacy Statement.

Sensitive information

We do not collect any information about your racial or ethnic origin, political opinions or membership, religious or philosophical beliefs, trade association or union membership, sexual preferences or criminal record, unless:

  • you have given us consent to do so, or
  • where we are required by law to do so, or
  • it is necessary to prevent a serious and imminent threat to the life or health of a person, or
  • it is necessary for the establishment, exercise or defence of a legal claim.

Other use and disclosure of information

Treatment as confidential information

We treat personal information that we collect from you in the same way that we treat our other confidential information.

We will not sell to anyone the information that we collect about you.

We will not disclose to a third party, the information which we collect about you, except where it is necessary to conduct our business, and then only if the third party:

  • first enters into appropriate confidentiality undertakings with us, or
  • has a privacy policy which is similar to ours.

Secondary use of information

We may use or disclose personal information which we collect from you for a purpose (the “secondary purpose”) which is different from the primary purpose of collection, if:

  • the secondary purpose is related to the primary purpose, and
  • you would reasonably expect us to so use or disclose such information.

For example, if we collect information about your attendance at a particular theatre performances, we may use that information to provide you with promotional materials about a similar event in the future. However, if we do this, we will always give you an opportunity to ‘opt-out’ (that is, to request not to receive any such promotional materials in the future).

We can also use or disclose personal information for a secondary purpose if it is permitted under the Information Privacy Principles (of the Information Privacy Act 2000). For example:

  • where you have given us specific consent to do so, or
  • where we are required by law to do so, or
  • it is necessary to prevent a serious and imminent threat to the life or health of a person, or
  • as a necessary part of an investigation of unlawful activity.

Security of information

We will take all reasonable steps to protect the personal information that we hold from misuse and loss, and from unauthorised access, modification or disclosure.

The inherent nature of the Internet means that the security of any transmission of information to us using the Internet cannot be guaranteed.
However, once the information reaches our control, the information is protected by our computer network’s firewall. Our firewall is designed to protect information held within our computer network, by preventing unauthorised access to our computer network. We also have systems in place within our organisation to ensure that personal information is handled in a way that is consistent with our privacy policy.

Your right to access and correct information

Integrity of information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up to date.

Your right of access

You have the right to access the personal information that we hold about you. If the information we hold about you is not accurate, complete and up to date, you can ask us to modify our records.

You can make a request to access the information we keep about you by writing to:

Fran Tapia
Canberra Ticketing Manager
PO Box 226
Canberra ACT 2608

Links to other websites

Our website contains links to other sites. We cannot be responsible for the privacy practices of other websites and their operators.
This Privacy Statement relates only to our website at: www.canberratheatrecentre.com.au.


Like many businesses, when you visit our website, we use cookies (i.e. a block of data that is shared between a web server and a user’s browser) to enhance your experience with our website such as user preferences. We also use cookies for tracking the statistics of our website such as, type of browser, pages you accessed, the previous site you visited, the date, time and length of visit to help us improve the user experience. This tracking does not personally identify users. Most web browsers automatically accept cookies. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent.

Consent and changes to policy


  • using our website, or
  • voluntarily providing us with your personal information,

you consent to the collection, use and disclosure of your personal information in the manner described in this Privacy Statement.
We encourage you to check our privacy statement regularly as this Privacy Statement may change from time to time.

This statement is also available by request at the Canberra Ticketing Box Office and Administration/Marketing at the Canberra Theatre Centre and by requesting in writing to the Manager, Canberra Ticketing.

Compliance and contact details

If you have any questions or comments about our Privacy Statement, or if you feel that we are not following our stated privacy policy, please write to our privacy officer:

Suzanne Hannema
Marketing Manager
Canberra Theatre Centre
PO Box  226
Canberra ACT 2608